Privacy Policy

Privacy Policy

Last updated: November 14, 2025

PrimeLayer LLC ("we", "us", or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, products, and services (collectively, the "Services").

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are & How to Contact Us

Controller: PrimeLayer LLC

Email: support@primelayer.com

If you have any questions about this Privacy Policy or our data practices, you can contact us at the email above.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website.
  • Individuals who create an account and use our Services.
  • Individuals who communicate with us (e.g., email, support, or sales).

It does not apply to third-party websites or services that we do not control, even if they are linked from or integrated with our Services.

3. Information We Collect

We collect information in three main ways:

3.1 Information You Provide to Us

This includes information you submit directly, such as:

  • Account Information
    • Name
    • Email address
    • Password or authentication credentials
    • Organization or company name (if applicable)
  • Usage of the Services
    • Content, files, or other materials you upload or create within the Services
    • Settings, preferences, and configuration details
  • Billing Information
    • Payment-related details (processed via third-party payment providers)
    • Billing contact details

    Note: We typically do not store full payment card numbers; those are handled by our payment processor.

  • Communications
    • Messages sent to us via email, support, or contact forms
    • Feedback, survey responses, and other correspondence

3.2 Information Collected Automatically

When you use the Services, we automatically collect certain information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring pages and exit pages
  • Pages or screens viewed, links clicked, and other usage data
  • Dates and times of access

We may use cookies, web beacons, and similar technologies to collect some of this information.

3.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Authentication or single sign-on providers
  • Payment processors
  • Analytics and advertising partners

The information we receive depends on the third party and your settings with them.

4. How We Use Your Information

Providing and Operating the Services

  • Creating and managing accounts
  • Delivering the features and functionality of the Services
  • Processing transactions and subscriptions

Improving and Developing the Services

  • Analyzing how the Services are used
  • Debugging, troubleshooting, and enhancing performance
  • Developing new features and offerings

Communicating With You

  • Sending service, technical, and security notices
  • Responding to your questions and support requests
  • Sending optional marketing or promotional communications (you can opt out at any time)

Security and Fraud Prevention

  • Monitoring for and preventing security incidents
  • Detecting and preventing fraudulent or abusive activity

Legal and Compliance

  • Complying with legal obligations
  • Enforcing our terms and policies
  • Responding to lawful requests from authorities

We do not sell your personal information.

5. Legal Bases for Processing (Where Applicable)

In some regions (such as the European Economic Area or the United Kingdom), we process personal data under one or more of the following legal bases:

  • Performance of a contract (to provide the Services you request)
  • Legitimate interests (for example, to improve the Services, maintain security, and prevent abuse)
  • Compliance with legal obligations
  • Consent (for certain marketing or cookies, where required)

Where processing is based on consent, you may withdraw your consent at any time.

6. How We Share Information

Service Providers

We engage third-party companies to perform services on our behalf, such as:

  • Hosting and infrastructure
  • Payment processing
  • Analytics and monitoring
  • Email and communication tools

These providers are permitted to use your information only as necessary to provide services to us.

Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

Legal Requirements and Protection of Rights

We may disclose information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing related to the Services
  • Protect the personal safety of users or the public

Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze usage to improve the Services

You can usually instruct your browser to refuse cookies or indicate when a cookie is being sent. If you disable cookies, some features of the Services may not function properly.

8. Data Retention

We retain your information for as long as necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal, accounting, or reporting requirements, and resolve disputes and enforce our agreements.

When we no longer need your information, we will delete or anonymize it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

  • Access – Request a copy of the information we hold about you.
  • Correction – Request that we correct inaccurate or incomplete information.
  • Deletion – Request that we delete certain information.
  • Restriction – Request that we limit the processing of certain information.
  • Objection – Object to certain types of processing, including direct marketing.
  • Portability – Request a copy of your information in a structured, commonly used, and machine-readable format.

You can also:

  • Opt out of marketing emails by using the unsubscribe link in those emails or contacting us.
  • Manage cookies through your browser settings.

To exercise your rights, please contact us at support@primelayer.com. We may need to verify your identity before responding to your request.

11. International Transfers

We may process and store information in countries other than the country where you live. These countries may have data protection laws that are different from those in your country. Where required, we implement appropriate safeguards to protect your information in accordance with applicable laws.

12. Children’s Privacy

Our Services are not directed to children under the age of 13 (or a higher age where required by local law), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may provide additional notice (such as by email or through the Services). Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

PrimeLayer LLC
Email: support@primelayer.com